Logging Asset Faults

When equipment breaks down or has issues, Vera’s fault logging system helps you track and manage the problem through to resolution.

Viewing Faults

Screenshot: The fault report modal showing the read-only asset info (UID, Name, Manufacturer), the Report Type radio buttons (Return to Store / Drop for Repair), the Synopsis text area, and the Submit button.

The fault registry for each asset shows a grid with:

Date - When the fault was reported
Ref - Unique fault reference number
Status - Open (red badge) or Closed
Fault Description - Summary of the issue
User - Email of the person who reported the fault

Reporting a New Fault

Navigate to the asset detail page
Open the fault section
Click Report Fault
The modal shows read-only asset information: UID, Name, Manufacturer, Type, Serial Number
Select the Report Type:
- Return to Store (Faulty) - The asset is being returned to warehouse storage. Select the warehouse location.
- Drop for Repair - The asset is going to an external repair shop. Select the repair shop supplier and optionally enter the shop address.
Enter a Synopsis describing the fault in detail
Submit the fault report

Fault Status

Open - Fault has been reported and is being addressed (shown with a red badge)
Closed - Fault has been resolved

Tracking Faults

The asset detail page shows:

Open Fault Count - Number of currently open faults
Open Fault Ref - Reference of the current open fault
Asset Status - Updates to reflect the fault state (e.g., “In Repair”)

This provides quick visibility of which assets have active problems.